Terms and Conditions of Sale
PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. THESE TERMS AND CONDITIONS GOVERN YOUR USE OF THIS SITE.
This Agreement and any documents referenced here contain all of the terms and conditions that apply to purchases by you (“Customer”) from Acushnet Company ("Titleist") sold by Titleist in the United States. By placing an order with Titleist, Customer agrees to be bound by and accepts these terms and conditions. These terms and conditions are subject to change without prior written notice at any time, in Titleist's sole discretion.
THIS AGREEMENT AND ANY SALES HEREUNDER SHALL BE GOVERNED BY THE LAWS OF THE COMMONWEALTH OF MASSACHUSETTS, WITHOUT REGARD TO CONFLICTS OF LAWS RULES. YOU MAY BE SUBJECT TO OTHER TERMS AND CONDITIONS GOVERNING CERTAIN FEATURES OF OUR SITE, INCLUDING PURCHASES FROM TITLEIST.
Payment must be received by Titleist prior to Titleist's acceptance of an order. Payment for the products is to be made by credit card at time of order. Orders are not binding upon Titleist until accepted by Titleist. We reserve the right to refuse or decline any order whether or not the order has been confirmed and your credit card charged. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute our offer to sell. If your credit card has already been charged for the purchase and your order is declined, we will issue a credit to your credit card account in the amount of the charge.
Shipping and Handling Charges
Separate charges for shipping and handling will be shown prior to order and on the invoice(s).
Certain sales or other taxes may apply to your purchase. These taxes vary from state to state and will be collected for orders shipped to states where these taxes are applicable. The amount of tax charged is based on current state and local tax rates as well as other factors, including the identity of the seller, the type of item purchased, and the shipment destination of the order. Please review and confirm the taxes applied to your order in your shopping cart before submission.
Risk of Loss
Loss or damage that occurs during shipping by a carrier selected by Titleist is Titleist's responsibility.
The Titleist product shown on www.titleist.ca is an actual sample product of potential color combinations. Titleist is not responsible for variations of on-screen computer resolution and color calibration. This may result in a slightly different image of product on-screen versus end product delivered to Customer.
Acushnet Company reserves the right to reject orders for imprints on our products that may, in our sole discretion, be inconsistent with our company values or brand identity, including, but not limited to logos, designs and/or personalizations that are negative in nature, advocate violence or illegal activity, or are slurs, hateful, threatening, libelous, defamatory, vulgar, obscene or pornographic.
All sales of custom products are final and customized products may not be returned. If you purchased a customized product online and you would like to talk to our Titleist experts about any inaccuracies, defects, or if it was damaged during shipping, please contact our customer service team at (877) 928-8868.
Fitting Terms and Conditions
Fittings are available by appointment only. Please visit https://www.titleist.ca/fitting/golf-club-fitting to book your appointment today. If a fee for the fitting (a “Fee”) is being charged, customers will need a valid credit card in order to hold a reservation. Your credit card will be charged 100% of the Fee as a non-refundable deposit. If you purchase any club from your fitting on the same day as your fitting, the Fee will be applied to your purchase. Once the reservation has been booked, you will receive a confirmation email from our online booking system. If for any reason you need to cancel the fitting you will be charged the full Fee if you cancel within 24 hours of the appointment. If you need to reschedule the fitting, we ask that you do so at least 7 days before your appointment as a courtesy. You may reschedule your fitting one (1) time for no additional Fee. If you have any further questions please contact our customer service.
Limitation of Liability
Titleist will not be liable for any failure or delay in performance due in whole or in part to any cause beyond Titleist's reasonable control including, but not limited to, strikes, riots, wars, fires, terrorist acts, acts of God or acts of compliance with any law or regulation. In no event shall Titleist be liable to Customer for any (i) special, indirect, incidental or consequential damages, or (ii) damages resulting from loss of use or profit, unless required by law. New Jersey permits the limitation or exclusion of consequential damages unless unconscionable.
Titleist attempts to ensure that the information on the site is accurate, complete and current. However, despite our best efforts, there will be instances where information about an item contains inaccurate or incomplete data, including the data about the item’s price or availability. We make no guarantee that the information on this site is error-free, complete or accurate.
In the event a Titleist product is listed at an incorrect price or with incorrect information due to a typographical error or other error in pricing or product information, we will attempt to correct the error where discovered. We reserve the right to revoke any stated offer for any reason and to correct any inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order cancelled, we will issue a credit to your credit card in the amount of the charge, and shall not incur any additional liability for such cancellation.
Applicable Law; Not For Resale or Export
Customer agrees to comply with all applicable laws and regulations of the various states and of the United States. Customer agrees and represents that it is buying for its own use, and not for resale or export.
Call our customer service line at: 877-928-8868
If you have a question about the My Titleist experience, please call our dedicated support line at: 877-928-8868 (M-F 8:30AM - 5:00PM EDT) or email: