Effective Date: 2021 Last Update: 6/22/2021
Acushnet Canada Inc. (ACI) strives to meet the needs of its associates and customers with disabilities and is working hard to remove and prevent barriers to accessibility.
Our company is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. This accessibility plan outlines the steps ACI is taking to meet those requirements and to improve opportunities for people with disabilities.
Our plan shows how ACI will play its role in making Ontario an accessible province for all Ontarians.
Customer Service Standard
ACI’s Accessible Customer Service Policy outlines our commitment to providing access to our facilities and delivering excellent service at all times in a way that respects the dignity and independence of all our customers and visitors.
The following measures have been implemented by ACI:
• Development of the Accessible Customer Service Policy, which is available on the company intranet and external website.
• All associates complete training on the AODA Customer Service Standard and the Ontario Human Rights Code.
• Assistive devices, such as wheelchairs, scooters, and walkers are welcome on our premises.
• Clients and visitors who are accompanied by a registered service animal are accommodated and permitted to access areas of our premises open to the public. If clients and visitors are accompanied by a support person, the support person will be accommodated.
• ACI provides accessible formats and communication supports for persons with disabilities upon request.
• Feedback on our customer service is welcomed; the Customer Service Feedback Form is provided upon request.
• In the event of a planned or unexpected disruption to services or facilities that impacts customers with disabilities, the company will post a notice which will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
Information and communication standard
ACI is committed to making organization information and feedback processes accessible to people with disabilities. As required, we will consult with people with disabilities to determine their information and communication needs.
• The provision of accessible formats and communication supports to persons with disabilities will be done in a timely manner, and upon request, taking into account the individual’s accessibility needs, and at no extra cost above what is charged to others.
• All content on the FootJoy.ca and Titleist.ca websites conforms with Web Content Accessibility Guidelines (WCAG) 2.0, Level AA.
• Information and Communication Standards training is provided to all associates to whom the training is relevant to their job duties.
• Compliance with the AODA protocols will be incorporated into the selection criteria for vendors for technology, website and software development initiatives.
ACI is committed to providing accessible formats and communication supports with respect to the company’s employment practices.
• In situations where we are aware that an employee has a disability and that there is a need for accommodation, an individualized workplace emergency response document will be developed to address their individual needs. This document will be shared with the associate’s line manager and safety representative. If the associate changes jobs or location, the document will be reviewed and updated as necessary.
• If an employee is absent from work due to disability and requires accommodation to return, an individual accommodation plan is developed for that individual in consultation with an expert, where necessary.
• When providing performance management information to an associate with a disability, the company takes into account the accessibility needs of the associate and as applicable, individual accommodation plans.
• When providing career development information to an associate with a disability, the company takes into account the accessibility needs of the associate, and as applicable, individual accommodation plans.
• Upon request, ACI will consult with the associate to provide or arrange for the provision of accessible formats or communication supports for information that is needed in order to perform the job, or information that is generally available to associates in the workplace.
• All job postings include information about the availability of accommodation for job applicants with disabilities during the recruitment and selection process.
• If an associate or new hire with a disability makes a request for accommodation, we will consult with the individual and determine the provision or arrangement of suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to a disability and the company’s ability to deliver.
• All current associates and new hires are informed of the Accessibility Policy which includes information on the supports available to associates with disabilities.
• Employment Standards training is provided to all associates to whom the training is relevant to their job duties.
Design of Public Spaces Standard
ACI is committed to eliminating barriers and improving accessibility for persons with disabilities and to providing goods and services in a way that respects the dignity and independence of people with disabilities.
• Should we design, procure or acquire any self-service kiosks we will consider accessibility for persons with disabilities. We will ensure that any associates involved in the procurement or acquisition are apprised of the need to consider accessibility features in designing or choosing a self-service kiosk.
• Should we decide to install seating that is fixed to the floor in any of our public waiting areas, we will ensure that at least one seat is accessible.
For More Information
For more information on this Accessibility Plan, or for a copy of this plan in an accessible format, please contact the Human Resources Manager by any of the following means:
Telephone: 905-898-7575 ext.4620
Regular mail: Acushnet Canada Inc.
500 Harry Walker Parkway North,
East Gwillimbury, ON L9N 0M9
Acushnet Canada Inc. (ACI) is committed to improving accessibility for people with disabilities. In June 2005, the Ontario government passed the Accessibility for Ontarians with Disabilities Act (AODA). The purpose of this Act is to develop, implement and enforce standards of accessibility for all Ontarians. ACI is committed to identifying and removing barriers as required by AODA.
ACI is committed to training associates on Ontario’s accessibility laws and on aspects of the Human Rights Code that apply to persons with disabilities. Training will be provided in a way that best suits the duties and location of associates.
Information and Communications
ACI is committed to meeting the communications needs of persons with disabilities. When asked, we will provide information and communications materials in accessible formats or with communication supports. This includes publicly available information about our goods, services and facilities. ACI will consult with people with disabilities to determine their information and communication needs.
ACI will notify the public and associates that, when requested, we will accommodate disabilities during recruitment and assessment processes.
Associates will be notified that supports are available for those with disabilities. We will develop individual accommodation plans for associates with disabilities. In performance management, career development and redeployment processes, we will take into account the accessibility needs of associates with disabilities.
If needed, we will also provide customized workplace emergency information to help an associate with a disability during an emergency.
Modifications to this or other policies
Any of our policies that do not respect and promote the dignity and independence of persons with disabilities will be modified or removed.
Accessible Customer Service Policy
Acushnet Canada Inc. (ACI) strives to provide our services in a manner that is accessible to all our customers and respects the dignity and independence of persons with disabilities. We are committed to offering equal opportunity to access our products and services.
ACI will communicate with persons with disabilities in ways that take into account their disability. We will train staff on how to interact and communicate with people with various types of disabilities.
We are committed to providing accessible telephone service to our customers. We will train associates to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly.
We will offer to communicate with customers by email or other means of communication if telephone communication is not suitable to their communication needs.
ACI is committed to serving people with disabilities who use assistive devices. We will ensure that our associates are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
Use of Service Animals and Support Persons
Persons with disabilities who are accompanied by a service animal will be welcomed on the parts of our premises that are open to the public or other third parties in Ontario. We will also ensure that all staff and others dealing with our customers are properly trained in how to interact with people with disabilities who are accompanied by a service animal.
We are committed to welcoming persons with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be welcome on ACI’s premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while accessing ACI’s services.
Notice of Temporary Disruption
ACI will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services in Ontario usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.
The notice will be placed at the main public entrance of our premises, or on a voice recording by phone, or by email, or by any other method that may be reasonable under the circumstances.
ACI will provide training to all associates and anyone who provides goods, services or facilities to customers on our behalf. Training will also be given to those who are involved in the development and approval of policies for ACI.
Training will include the following:
• The purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
• How to interact and communicate with people with various types of disabilities.
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
• What to do if a person with a disability is having difficulty accessing our services.
• Review of Acushnet Canada’s Accessible Customer Service Policy.
ACI seeks to meet and surpass expectations while serving customers with disabilities in Ontario. Comments on our services are welcome and will help us to identify barriers and concerns.
Feedback regarding the way ACI provides services to people with disabilities can be made verbally (in person or by telephone) or in writing. Feedback Forms are available upon request.
Customers who wish to provide feedback can do so by contacting:
Human Resources Manager
Acushnet Canada Inc.
500 Harry Walker Parkway
East Gwillimbury, ON L9N 0M9
905-898-7575 Ext. 4620
Availability and Format of Documents
Any ACI documents related to the Accessibility Standard for Customer Service are available upon request. They will be provided in an accessible format or with communications support, on request.
Modifications to This or Other Policies
ACI is committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Any policy of ACI, within Ontario, that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.