Shipping

Please review the below Shipping details for orders placed on Titleist.ca. If you have any questions or would like to speak to a member of our Customer Service team, please call our dedicated support line at: 877-928-8868 or email: titleistca@acushnetgolf.com.

When Will My Order Ship?

Loyalty Rewarded Shipments (Buy 3 Get 1 Free Promotion)

Orders of stock golf balls will ship within 4 weeks.*
Orders of custom golf balls will ship within 5-6 weeks.*

Golf Ball Shipments

Orders of stock golf balls will ship within 2-4 weeks.*
Orders of custom golf balls will ship within 2-4 weeks.*
*This includes orders with personalization text and/or a logo from our Titleist logo library.
Orders of custom logo upload golf balls will ship within 2-4 weeks.*
*This quoted lead time is from the date of artwork approval.
Orders of RCT golf balls will ship within 4 weeks.

Golf Clubs

Orders of drivers, fairways, and hybrids will ship within 2 weeks.*
Orders of irons and utility irons will ship within 2 weeks.*
Orders of wedges will ship within 2 weeks.*
Orders of putters will ship within 3 weeks.*
*Please note that based on certain component selections, lead times may be extended. Please configure your club on Titleist.ca to see your estimated lead time.

Golf Gear (Golf Bags, Hats, Headcovers, Accessories and Travel Gear)

Orders of golf gear items will ship within 3-5 business days.

Gift Cards

Orders of physical gift cards will ship within 3-5 business days.*
*Physical gift cards ship via USPS. Please allow up to 10-15 business days for delivery from the date of purchase.
Orders of e-gift cards are sent and delivered in minutes.*
*Orders may be held for review and could result in delays up to 2 business days.

How Much Is Shipping? How Long Will My Order Take To Arrive?

If viewing on Mobile, please scroll Left to Right:

Order Total	Method	Cost	Estimated Arrival
Gift Card	Standard Shipping	FREE	10 business days after order has shipped.
Under $225	Standard Shipping	$8.00	3-7 business days after order has shipped.
Over $225	Standard Shipping	FREE	3-7 business days after order has shipped.

Returns Policy

Golf Balls
If you purchased golf balls that were not personalized or customized and would like to talk to our Titleist experts about a return, please contact our customer service team at 1-877-928-8868 Monday-Friday 8:30AM - 5:00PM EST.

All sales of personalized or custom products are final and may not be returned. If you purchased a personalized or customized product online and you would like to talk to our Titleist experts about any inaccuracies, defects, or if it was damaged during shipping, please contact our customer service team at 1-877-928-8868 Monday-Friday 8:30AM - 5:00PM EST.

Golf Clubs
If you are not satisfied with your purchase, contact us within 30 days of receipt. Please call us at 1-877-928-8868 to obtain a pre-paid return label(s). All returned items must be in NEW and UNUSED condition, and we will not accept returns for the following: Stamped Wedges. All returns will be inspected prior to credit being issued. Items returned must be accompanied by the original Packing Slip.

Please allow a minimum of 10 days for us to receive and process your return. You can expect a refund within 30 days of when we receive your return. We'll notify you via email once we've processed the returned product(s). We'll credit or refund the value of the merchandise total. Shipping and handling charges are not refundable.

Golf Gear
If you are not completely satisfied with your Golf Gear purchase(s) on Titleist.ca, you may return it to us for a refund. We will refund unused, unaltered Golf Gear merchandise with all of the labels and tags attached within 30 days of original purchase date. Shipping and handling charges are not refundable. Final sale items are not eligible for returns. Please see your packing slip for instructions or contact our customer service team at 1-877-928-8868 Monday-Friday 8:30AM - 5:00PM EST.

Repairs Policy

The Titleist golf club repair department performs general club repair such as reshafting, loft and lie adjustments, and regripping. If your Titleist Brand clubs have repair or warranty needs, please contact our customer service team at (877) 928-8898 to discuss options available to you. At Titleist Golf, we stand by the quality of our products and will discuss all available options with you.

Some golf club repairs performed by a third party may affect the integrity of the club and render it unserviceable by Titleist.