SHIPPING

Please review the below Shipping details for orders placed on Titleist.com. If you have any questions or would like to speak to a member of our Customer Service team, please call our dedicated support line at: 1-877-928-8898 or email: customerserviceCA@acushnetgolf.com.

When Will My Order Ship?


Stock Golf Balls
(Golf Balls without Text or Logo)

  • All orders of stock, non-customized golf balls will ship within 2 business days.

Custom Golf Balls (Golf Balls with Text and/or Logo)

  • All orders of custom golf balls (golf balls with text and/or logo) typically ship within 5 business days.  Custom orders may be subject to increased lead times.

Golf Gear (Golf Bags, Hats, Headcovers, Accessories and Travel Gear)

  • All golf gear items will ship within 2 business days or less.


How Much Is Shipping? How Long Will My Order Take To Arrive?

Order Total
Method
Cost
Estimated Arrival
Over $150
Standard Shipping
FREE
3-7 business days after order has shipped.
Any Amount
Express
$35.00
1-2 business days after order has shipped.
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Returns Policy

If you purchased golf balls that were not personalized or customized and would like to talk to our Titleist experts about a return, please contact our customer service team at 1-877-928-8898 Monday-Friday 8:30AM - 5:00PM EST.

All sales of personalized or custom products are final and may not be returned. If you purchased a personalized or customized product online and you would like to talk to our Titleist experts about any inaccuracies, defects, or if it was damaged during shipping, please contact our customer service team at 1-877-928-8898 Monday-Friday 8:30AM - 5:00PM EST.

If you are not completely satisfied with your Golf Gear purchase(s) on Titleist.ca, you may return it to us for a refund. We will refund unused, unaltered Golf Gear merchandise with all of the labels and tags attached within 30 days of original purchase date. Shipping and handling charges are not refundable. Final sale items are not eligible for returns. Please see your packing slip for instructions or contact our customer service team at 1-877-928-8898 Monday-Friday 8:30AM - 5:00PM EST.