Last fall I clearly made the mistake of switching from Titleist to another manufacturer for my driver. I was offered a R11 dot head from a friend and enjoyed it for almost a year. That was until the face cracked last weekend during normal use. While I know this happens from time to time with all clubs, that manufacturer has absolutely refused to replace the head in anyway and won't even offer a discount on a currently offered driver, not that I wanted one. I was just shocked to their stone cold denial of any remedy.
This is exactly why I 100% recent my poor decision to stray from Titleist and absolutely will not let it happen again. The few times that a shaft or head was damaged through wear, they have ALWAYS been immediate in their response to replace the current club or upgrade to the latest ,model if it was no longer made. I look forward to my purchase of the new 913 D3 driver when it becomes available. At least then, in the unlikely event, that something goes array, I will be fully covered.
My deepest apologies for straying, Titleist, and those who are thinking of doing so, I urged you DON'T!!! It will be something you will regret in the end!!! Thankfully my AP2's are still holding strong and solid
Miss you, Titleist customer service!!!!